Returns & Refunds Policy

Last updated: August 2026

1. Return Eligibility

You may request a return within 7 days of delivery if the item is damaged, wrong, not as described, or has a quality issue. Products must be unused and in their original packaging where possible.

2. How to Initiate a Return

Open the order from your Order History and tap "Return", or use the in-app Return Assistant. Choose a return method (pickup or drop to office) and describe the issue.

3. Refund Processing

Approved refunds are processed back to your original payment method. Mobile money and card refunds typically take 2–5 business days; scheduled refunds are paid on the date set by our team.

4. Exchanges

For damaged or wrong items, we offer exchanges where stock permits; otherwise a full refund is issued.

5. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including perishable supermarket goods and opened personal-care products, unless faulty.

6. Contact

Need help with a return? Email info@makancart.online or call +256 761 442 757.